Dr. Chui's research centers on applying human factors approaches and utilizing a systems perspective to studying and characterizing community pharmacy practice and its practitioners. Specifically she would like to partner with community pharmacists to understand processes that impact medication safety and quality of care, so that interventions can be developed and tested that would allow pharmacists to provide effective and efficient medication management. She is funded on a number of projects including a feasibility project to explore handoff (shift change) communication between pharmacists, an evaluation comparing pharmacist-patient communication at the community pharmacy walk-in and drive-through windows, and a study measuring community pharmacy workload using a multi-dimensional human factors model.

Dr. Chui received her BA in Biological Sciences, her PharmD from Creighton University in Omaha, NE, and her MS and PhD in Pharmacy Administration from Purdue University in West Lafayette, IN. For her MS degree, she conducted an empirical evaluation of the benefits and burden that clinical decision support systems (i.e., computer-generated drug utilization review alerts) contributed to community pharmacy practice. Her focus of study for her PhD degree was patient adherence, quality of life, and outcomes research. Dr. Chui practiced pharmacy in community settings during her graduate studies. Before joining the University of Wisconsin School of Pharmacy faculty in 2008, Dr. Chui was on the faculty at Midwestern University College of Pharmacy - Glendale in Arizona. Dr. Chui currently teaches courses in Safety and Quality in the Medication Use System and Pharmacy in the Health Care System.

Professional Interests: Applying a human factors approach to improve patient safety in community pharmacies.

Education:

• PhD 2001 Pharmacy Administration - Purdue University
• MS 1998 Pharmacy Administration - Purdue University
• PharmD 1996 - Creighton University
• BA 1992 Biological Sciences - University of California, Davis

• Werner, N. E., Morgen, M., Kooiman, S., Jolliff, A., Warner, G., Feinstein, J., Chui, M., Katz, B., Storhoff, B., Sodergren, K., Coller, R. (2024). Effectiveness of a Mobile App (Meds@HOME) to Improve Medication Safety for Children With Medical Complexity: Protocol for a Randomized Controlled Trial. JMIR research protocols, 13, e60621. https://doi.org/10.2196/60621
• Watterson, T. L., Moon, J., Stone, J. A., Gilson, A. M., Berbakov, M. E., Hoffins, E. L., Chladek, J. S., Lehnbom, E. C., Resendiz, S. M., Mai, S., Walker, K. D., Gollhardt, J. D., Chui, M. A. (2024). Linking Inner Context and Innovation Factors: Examining a pharmacy-based intervention through the eyes of pharmacy staff. Exploratory research in clinical and social pharmacy, 15, 100486. https://doi.org/10.1016/j.rcsop.2024.100486
• Chladek, J. S., Chui, M. A. (2024). Access to medications for opioid use disorder for formerly incarcerated individuals during community reentry: a mini narrative review. Frontiers in public health, 12, 1377193. https://doi.org/10.3389/fpubh.2024.1377193
• Xiao, Y., Fulda, K. G., Young, R. A., Hendrix, Z. N., Daniel, K. M., Chen, K. Y., Zhou, Y., Roye, J. L., Kosmari, L., Wilson, J., Espinoza, A. M., Sutcliffe, K. M., Pitts, S. I., Arbaje, A. I., Chui, M. A., Blair, S., Sloan, D., Jackson, M., Gurses, A. P. (2024). Patient Partnership Tools to Support Medication Safety in Community-Dwelling Older Adults: Protocol for a Nonrandomized Stepped Wedge Clinical Trial. JMIR research protocols, 13, e57878. https://doi.org/10.2196/57878
• Alamer, K. A., Holden, R. J., Chui, M. A., Stone, J. A., Campbell, N. L. (2024). Home medication inventory method to assess over-the-counter (OTC) medication possession and use: A pilot study on the feasibility of in-person and remote modalities with older adults. Research in social administrative pharmacy : RSAP, S1551-7411(24)00017-2. Advance online publication. https://doi.org/10.1016/j.sapharm.2024.01.005
• Jolliff, A., Coller, R. J., Kearney, H., Warner, G., Feinstein, J. A., Chui, M. A., O'Brien, S., Willey, M., Katz, B., Bach, T. D., Werner, N. E. (2024). An mHealth Design to Promote Medication Safety in Children with Medical Complexity. Applied clinical informatics, 15(1), 45–54. https://doi.org/10.1055/a-2214-8000
• Watterson, T. L., Stone, J. A., Kleinschmidt, P. C., Chui, M. A. (2023). CancelRx case study: implications for clinic and community pharmacy work systems. BMC health services research, 23(1), 1360. https://doi.org/10.1186/s12913-023-10396-9
• Portillo, E. C., Maurer, M. A., Kettner, J. T., Bhardwaj, S. D., Zhang, Z., Sedgwick, C., Gilson, A. M., Stone, J. A., Jacobson, N., Hennessy-Garza, R., Will, S., McFarland, M. S., Ourth, H., Chui, M. A. (2023). Applying RE-AIM to examine the impact of an implementation facilitation package to scale up a program for Veterans with chronic obstructive pulmonary disease. Implementation science communications, 4(1), 143. https://doi.org/10.1186/s43058-023-00520-5
• Lehnbom, E. C., Berbakov, M. E., Hoffins, E. L., Moon, J., Welch, L., Chui, M. A. (2023). Elevating Safe Use of Over-The-Counter Medications in Older Adults: A Narrative Review of Pharmacy Involved Interventions and Recommendations for Improvement. Drugs aging, 40(7), 621–632. https://doi.org/10.1007/s40266-023-01041-5
• Watterson, T. L., Chui, M. A. (2023). Subjective Perceptions of Occupational Fatigue in Community Pharmacists. Pharmacy (Basel, Switzerland), 11(3), 84. https://doi.org/10.3390/pharmacy11030084
• Legenza, L., Morris, A. O., Safdar, N., Chui, M. A. (2023). "What brought you in today?": Modeling patient-provider clinic visits to characterize rural providers' antibiotic treatment decisions. Research in social administrative pharmacy : RSAP, S1551-7411(23)00064-5. Advance online publication. https://doi.org/10.1016/j.sapharm.2023.02.007
• Portillo, E., Lehmann, M., Hagen, T., Maurer, M., Kettner, J., Bhardwaj, S., Goodrich, D., McFarland, M. S., Virrueta, N., Henderson, B., Birstler, J., Chui, M. A. (2023). Evaluation of an implementation package to deliver the COPD CARE service. BMJ open quality, 12(1), e002074. https://doi.org/10.1136/bmjoq-2022-002074
• White, A., Fulda, K., Blythe, R., Chui, M. A., Reeve, E., Young, R., Espinoza, A., Hendrix, N., Xiao, Y. (2022). Defining and Enhancing Collaboration between Community Pharmacists and Primary Care Providers to Improve Medication Safety. Expert opinion on drug safety, 10.1080/14740338.2022.2147923. Advance online publication. https://doi.org/10.1080/14740338.2022.2147923
• Qudah, B., Maurer, M. A., Mott, D. A., Chui, M. A. (2022). Discordance in Addressing Opioid Crisis in Rural Communities: Patient and Provider Perspectives. Pharmacy (Basel, Switzerland), 10(4), 91. https://doi.org/10.3390/pharmacy10040091
• Chui, M. A., Berbakov, M. E., Gilson, A. M., Morris, A. O., Stone, J. A. (2022). Effectiveness and sustainment of a tailored over-the-counter medication safety intervention in community pharmacies: A randomized controlled trial. Research in social administrative pharmacy : RSAP, S1551-7411(22)00201-7. Advance online publication. https://doi.org/10.1016/j.sapharm.2022.06.008
• Watterson, T. L., Stone, J. A., Gilson, A., Brown, R., Xiong, K. Z., Schiefelbein, A., Ramly, E., Kleinschmidt, P., Semanik, M., Craddock, L., Pitts, S. I., Woodroof, T., Chui, M. A. (2022). Impact of CancelRx on discontinuation of controlled substance prescriptions: an interrupted time series analysis. BMC medical informatics and decision making, 22(1), 50. https://doi.org/10.1186/s12911-022-01779-9
• Watterson, T. L., Hernandez, S. E., Stone, J. A., Gilson, A. M., Ramly, E., Chui, M. A. (2022). CancelRx implementation: Observed changes to medication discontinuation workflows over time. Exploratory research in clinical and social pharmacy, 5, 100108. https://doi.org/10.1016/j.rcsop.2022.100108
• Morris, A. O., Gilson, A., Chui, M. A., Xiong, K. (2021). Utilizing a cognitive engineering approach to conduct a hierarchical task analysis to understand complex older adult decision-making during over-the-counter medication selection. Research in social administrative pharmacy : RSAP, S1551-7411(21)00249-7. Advance online publication. https://doi.org/10.1016/j.sapharm.2021.07.005
• Holden, R. J., Abebe, E., Russ-Jara, A. L., Chui, M. A. (2021). Human factors and ergonomics methods for pharmacy research and clinical practice. Research in social administrative pharmacy : RSAP, S1551-7411(21)00165-0. Advance online publication. https://doi.org/10.1016/j.sapharm.2021.04.024
• Gilson, A. M., Stone, J. A., Morris, A. O., Brown, R. L., Xiong, K. Z., Jacobson, N., Holden, R. J., Albert, S. M., Phelan, C. H., Walbrandt Pigarelli, D. L., Breslow, R. M., Welch, L., Chui, M. A. (2021). Impact of a pilot community pharmacy system redesign on reducing over-the-counter medication misuse in older adults. Journal of the American Pharmacists Association : JAPhA, S1544-3191(21)00162-X. Advance online publication. https://doi.org/10.1016/j.japh.2021.04.007
• Watterson, T. L., Stone, J. A., Brown, R., Xiong, K. Z., Schiefelbein, A., Ramly, E., Kleinschmidt, P., Semanik, M., Craddock, L., Pitts, S., Woodroof, T., Chui, M. A. (2021). CancelRx: a health IT tool to reduce medication discrepancies in the outpatient setting. Journal of the American Medical Informatics Association : JAMIA, ocab038. Advance online publication. https://doi.org/10.1093/jamia/ocab038
• Xiong, K. Z., Shah, S., Stone, J. A., Jacobson, N., Chui, M. A. (2021). Using a scenario-based hybrid approach to understand participant health behavior. Research in social administrative pharmacy : RSAP, S1551-7411(21)00104-2. Advance online publication. https://doi.org/10.1016/j.sapharm.2021.02.020