head shot image

Michelle A Chui, PharmD, PhD

Hammel-Sanders Distinguished Chair in Pharmacy Administration

Dr. Chui's research centers on applying human factors approaches and utilizing a systems perspective to studying and characterizing community pharmacy practice and its practitioners. Specifically she would like to partner with community pharmacists to understand processes that impact medication safety and quality of care, so that interventions can be developed and tested that would allow pharmacists to provide effective and efficient medication management. She is funded on a number of projects including a feasibility project to explore handoff (shift change) communication between pharmacists, an evaluation comparing pharmacist-patient communication at the community pharmacy walk-in and drive-through windows, and a study measuring community pharmacy workload using a multi-dimensional human factors model.

Dr. Chui received her BA in Biological Sciences, her PharmD from Creighton University in Omaha, NE, and her MS and PhD in Pharmacy Administration from Purdue University in West Lafayette, IN. For her MS degree, she conducted an empirical evaluation of the benefits and burden that clinical decision support systems (i.e., computer-generated drug utilization review alerts) contributed to community pharmacy practice. Her focus of study for her PhD degree was patient adherence, quality of life, and outcomes research. Dr. Chui practiced pharmacy in community settings during her graduate studies. Before joining the University of Wisconsin School of Pharmacy faculty in 2008, Dr. Chui was on the faculty at Midwestern University College of Pharmacy - Glendale in Arizona. Dr. Chui currently teaches courses in Safety and Quality in the Medication Use System and Pharmacy in the Health Care System.

Professional Interests: Applying a human factors approach to improve patient safety in community pharmacies.


  • PhD 2001 Pharmacy Administration - Purdue University
  • MS 1998 Pharmacy Administration - Purdue University
  • PharmD 1996 - Creighton University
  • BA 1992 Biological Sciences - University of California, Davis
Highlighted Publications:

In Review

  • Odukoya OK, Stone, JA, Chui MA. How do community pharmacies recover from e-prescription errors? Submitted to Research in Social & Administrative Pharmacy
  • Chui MA, Stone JA, Martin BA, Croes K., Thorpe JT. Safeguarding Older Adults from Inappropriate Over the Counter Medications: The Role of the Community Pharmacist. Submitted to The Gerontologist
  • Maxwell L, Odukoya OK, Stone JA, Chui MA. Barriers to patient care coordination from the physicians’ and pharmacists’ perspective. Submitted to Research in Social & Administrative Pharmacy
  • Odukoya OK, Stone JA, Chui MA. E-prescribing errors in community pharmacies: exploring consequences and contributing factors. Submitted to the Journal of the American Medical Informatics Association
  • Chui MA, Stone JA, Odukoya O, Maxwell L. Using an iterative interview process to facilitate communication and collaboration between pharmacists and physicians. Submitted to Journal of the American Pharmacists Association
  • Odukoya O, Chui MA, Pu J. Factors influencing quality of pharmacy-patient interaction at the community pharmacy drive-thru and walk-in windows, Revised and resubmitted to International Journal of Pharmacy Practice

In Press

  • Chui MA, Stone JA, Thorpe JM, Martin BA. Exploring work system barriers to effective over-the-counter counseling, Accepted to the Human Factors and Ergonomics 2013 Conference Proceedings